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Welcome to our site for healthcare professionals

We want to make working together better. We want to make it simple, clear and hassle-free. And we want to support you in the work you do for your patients and our members. 

Ultimately, we want private healthcare to thrive, giving more and more people access to excellence and quality of care, now and in the future.

On this site, you’ll find everything you need to know about becoming a recognised specialist, how you can manage your billing and account online, and more about the ways we can work together. 

Payment Support Service

If you have queries relating to payments from AXA PPP healthcare or Health-on-Line, please submit them to us here. When submitting single queries you can securely send supporting documents (such as your remittance advice). You can also chase or follow up a previous enquiry.

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Healthcare Professional Enquiry Centre

The Healthcare Professionals Enquiry Centre is designed to support our individually recognised Healthcare Professionals with any queries they have while working with us. This includes individually recognised Specialists, Therapists and Practitioners. Please click here if your provider number reads AA00000

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Clinic Support Centre

The Clinical Support Centre is designed to support those physiotherapists, osteopaths and chiropractors we recognise as clinics or groups. Please click here if your provider number reads ZZ00000.

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Fast track appointment information


Faster access to diagnosis and treatment. Directing our members to your clinical expertise quickly and easily is fundamental to us.

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