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I have a single invoice query relating to a specific member

If you have a payment query relating to a specific member with a UK policy, please enter their membership number and click Go. You'll then be able to specify your query type. If the member has an international policy, please email HASInternational.health@axa-ppp.co.uk.

  

If the patient has a policy number that matches the format below please submit your query here:

  • 2 letters + 7 digits + 1 letter
  • 1 letter + 7 digits + 1 letter
  • 7 digits + 1 letter

 

If the patient has a policy number that matches the format below please submit your query here:

  • AXA/ + 1 letter + 7 digits

  

If the patient has a policy number that matches the format below please submit your query here:

  • HOL/ + 1 letter + 7 digits

 

If the patient has a policy number that matches the format below please submit your query here:

  • STP + 7 digits

 

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