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Contact us

To help us deal with your query it is important you contact the appropriate team. For further information please see below:

The Specialist Contracting and Fees Team

Here to help with:

  • Contractual Reviews

  • Coding Queries

  • Fee Uplift Requests

  • Multiple Specialist Requests

  • Queries about our Billing Principles

 

You will need to submit all queries to our Specialist Fees and Contracting Team using our Healthcare Professional Enquiry Centre

This platform will support you with our most frequently asked questions and allows you to submit any queries to the right team, first time.

Call: 01892 772160

Our opening hours for the Specialist Contracting and Fees Team is 9am – 5pm
We may record and/or monitor calls.

Specialist account services

Here to help with invoice queries.

For any invoice queries, please contact us via our Payment Support Service here. Alternatively you can call our helpline on 01892 504038 – this line is open Monday to Friday, 9am to 5pm.

Address:
Specialist Account Services
AXA PPP healthcare
2nd Floor International House
Forest Road
Tunbridge Wells
Kent
TN2 5FE



The Specialists Support Team

Here to help you with

  • The recognition of new Specialists, Practitioners and Therapists via the Private Practice Register (www.theppr.org.uk)
  • Administration of Specialist, Practitioner and Therapists Details via the Private Practice Register (www.theppr.org.uk)
  • Clinic Administration
  • Bespoke Criteria Queries
  • General Queries

For all queries to the Specialist Support Team please visit our Healthcare Professional Enquiry Centre.

This platform will support you with our most frquently asked questions and allows you to submit any questions to the right team, first time.

Call: 01892 772216

Our opening times for the Specialist Support Team is 9am – 1pm
We may record and/or monitor calls.

Network exemption

Here to help when you want to make a clinical referral to a hospital that is not in our Directory of Hospitals.

Go to Network exemption form

Email: network.exemption@axa-ppp.co.uk

Call: 01892 772218

Fax: 0117 972 6006

Address:
Network Exemption Team
AXA PPP healthcare
2nd Floor International House
Forest Road
Tunbridge Wells
Kent
TN2 5FE

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